Refund & Return Policy

Refund and Return Policy – Mubashra Wardrobe
Last updated: 22 Feb, 2026

At Mubashra Wardrobe, customer satisfaction is our priority. We want you to have a smooth and confident shopping experience. Please read our refund and return policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request must be made within 7 days of receiving the order.

  • The item must be unused, unwashed, and in original condition.

  • All original tags, packaging, and accessories must be intact.

  • The product must not be damaged or altered after delivery.

Items that do not meet these conditions may not qualify for a return or refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Worn or used products

  • Washed or altered items

  • Products damaged after delivery

  • Sale or discounted items (unless defective)

  • Customized or altered outfits

3. Return Process

To request a return:

  1. Contact us through our Contact Us page or email us at:
    📧 azlanitsolutions@gmail.com

  2. Provide your:

    • Order number

    • Product name

    • Reason for return

    • Photos (if item is damaged or defective)

Our support team will review your request and guide you through the return process.

4. Refund Policy

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued via the original payment method or agreed alternative method.

  • Processing time may vary depending on your bank or payment provider.

5. Exchange Policy

We offer exchanges in case of:

  • Size issues (subject to availability)

  • Defective or damaged items

  • Incorrect product received

Exchange requests must be submitted within 7 days of delivery.

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.

  • Original shipping charges are non-refundable.

7. Damaged or Incorrect Orders

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.

8. Order Cancellation

Orders may be cancelled before shipment. Once an order has been dispatched, cancellation may not be possible.

9. Contact Information

For any return or refund inquiries, please contact us:

📧 Email: azlanitsolutions@gmail.com
🌐 Website: https://mubashrawardrobe.com/contact

10. Policy Updates

Mubashra Wardrobe reserves the right to update this policy at any time. Any changes will be posted on this page.